Output files are generated after customer customizations and contain the design area.
How to find order output files?
The result of product customization is attached to the order, once the customer fulfills it. To obtain the output files:
- Click on "Orders" in Explorer.
To download order files:
- Click on the order you need to see.
- Inside the order, you will see respective links.
Normally the files are named in the following name:
Prepare Zip - a zipped package containing original SVG along with all referenced sources like gallery images or uploaded files. You can download and open it in Illustrator;
Prepare PDF - an SVG preview and generated PDF file of the corresponding side. Please note that PDF requires the correct configuration of additional software.